For Renting: Once you received the requested items, you can request a return before the due date. You can do that by replying to your order email. Then, we will arrange pickup within 24 hours.
For the return/pickup of toys, we will contact you through your registered email to arrange pickup.
Product condition: We do request that toys are returned in a clean/packed condition.
Charges: You don’t need to pay any additional fees for return shipping and/or restocking as it is already included in delivery/pickup fees.
For Buying: No return policy for used items and for new items. Some of toys vendors have their own refund policy and it is stated in the toy description.
You can initiate a refund online before your item(s) have been ordered/invoiced and before delivery/pickup using contact us.
Also, we will refund you in cases where orders include wrong details such as wrong emails/addresses/postal codes/out of stock/out of range of coverage or we are not able to deliver (for example due to Covid-19 restrictions).
Please note it is not allowed to request a refund on/after delivery.
If you canceled a pick-up item and were billed for it before delivery/pickup, we initiate your refund immediately after you submit your cancellation request through contact us. The way your refund is processed depends on your original payment method:
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within three (3) business days of receipt of the returned item or cancellation request.
- If you paid by PayPal, refunds will be sent to your PayPal account within three (3) business days.
- Some of toys vendors have their own refund policy and it is stated at the toy descripton.
* 3% processing fees will be applied for all methods