FAQ

How does eToyLibrary work?
We offer great quality, expensive, and exciting toys for rent. We are selling toys as well (used/new).

Do you have subscripton/membership plans and how does it work?
We provide subscription options as a more sustainable way of renting toys  (https://www.etoylibrary.com.au/index.php/subscribe/). After the payment is done for the suitable subscription, you will receive a store credit where you can spend to rent/exchange toys for flexible periods.

Do I need to be a member to rent/buy toys?
No, you don’t need to, you can place orders without being a member.

I can see in the membership page, there is a limit by number of items to rent per time. What does item mean, does it mean a toy? 

An item doesn’t necessarily mean a single toy as we have a lot of items that contains multiple of toys, for example this toys bundle considered as a single item. So an item means a store entity that added into a cart as one product.

Is the rental price per day? Yep.

How do I rent?

1. Use the main menu to quickly navigate categories/sub-categories
2. Add to your cart
3. Confirm your order
4. Fill in your details
5. That’s it!

You will receive an order confirmation via email.
If you have further inquiries, you can always contact us.

Is there a minimum charge/maximum number of toys per order?
A single order can’t be less than three days.

What if I have event, i.e. I need toys for hours or 1 day?

All you need is to put your order for three days, and write us a note for early pickup.

Is there a deposit, and if so, how much is it?
No, no deposit is required.

How is the rental period calculated?
The rental period commences on the day of delivery and ends at the end after the period you decided.

Can I extend my rental period?
We will send you an email a few days before your rental period ends, as a friendly reminder. If you want to keep the toys a bit longer, just place an new order with the same items and you will get 50 points reward!!!

Do you deliver/pickup?

sure, regarding renting orders, we delivery/pickup at very low fees at the exact dates you provided in your renting order. 

Regarding buying orders, upon receiving your order, we will contact you within 1 days to confirm the delivery date and time.

How about pick up/return?

We will pick up the toys from you as well.

Which time do I expect eToylibrary delivery/pickup?

Usually between 6pm-8:30pm on start/end dates provided in your order, unless we (you and eToyLibrary arranged different time slots)

Do I need to pay again for pickup/returning toys?

No, shipping fees for your orders includes delivery and pickup as well 🙂

Okey, what about I want to pickup and return toys myself?

We are online store, however, you definitely can pickup and return toys by yourself without any additional fees between,  usually we open for clients between 6pm-8:30pm unless we (you and eToyLibrary arranged different time slots). 

Do you clean your toys?

All of our toys are first cleaned and then sterilized.
We have this procedure in place to sterilise the toys before delivery using:

1. water/soap,
2.  antibacterial,
3. spray,
4. alcohol swabs (stem sterialisation for specific types of toys)

Our delivery staff wears masks.

We do, however, request that toys are returned in a clean condition.

What is the maximum number of toys per order?
For non-membes, there is no limit for number of toys per order.
For members, please visit our membership page for more details.

Do you have party/events plans?
We cater for events birthday parties and can arrange for bulk loans for parties and special occasions. Please check out Events section or contact us on this link.

What if I can not find a specific toy?
No worries, just send us the toy details on this link and we will do our best to get it and let you know as soon as it is available.

What are the areas that you are covering under your pickup/delivery service?

Please have a look for delivery/pickup details on the link

What will happen if an item becomes unavailable at the day of delivery?

If a product is unavailable and you choose to allow substitution, we’ll send you an email and choose a similar item that provides similar funtionality as much as we can . If we substitute any item you’ll be charged the lower of the original or the substitute price. When an item is out of stock you won’t be charged for that item.

More questions?
If you have more questions, click on the link.
We will make every effort to respond as soon as possible.