FAQ

How does eToyLibrary work?
We offer great quality, expensive, and exciting toys for rent. Our toys are rented for two weeks but we can accommodate special requests.

Do you have subscripton/membership plans and how does it work?

We provide subscription options as a more economic way of renting toys ( 3, 6, and 12 Months (https://www.etoylibrary.com.au/index.php/subscribe/). After the payment is done for the suitable subscription, you will receive a store credit where you can spend to rent/exchange toys for flexible periods.
You can spend the store credit on toys.

I can see in the membership page, there is a limit by number of items to rent per time. What does item mean, does it mean a toy? 

An item doesn’t necessarily mean a single toy as we have a lot of items that contains multiple of toys, for example this toys bundle considered as a single item. So an item means a store entity that added into a cart as one product.

Is the rental price per dayYep.

How do I rent?

  1. Use the main menu to quickly navigate categories/sub-categories
  2. Add to your cart
  3. Confirm your order
  4. Fill in your details
  5. That’s it!

You will receive an order confirmation via email.
If you have further inquiries, you can always contact us.

Is there a minimum charge/maximum number of toys per order?
A single order can’t be less than three days.

What if I have event, i.e. I need toys for hours or 1 day?

All you need is to put your order for three days, and write us a note for early pickup.

Is there a deposit, and if so, how much is it?
No, no deposit is required.

How is the rental period calculated?
One week’s rental period commences on the day of delivery and ends at the end of one week.

Can I extend my rental period?
We will send you an email a few days before your rental period ends, as a friendly reminder. If you want to keep the toys a bit longer, just let us know at this stage. You will always have the first option to re-hire the toys you already have.

Do you deliver/pickup?

sure, regarding renting orders, we delivery/pickup at very low fees at the exact dates you provided in your renting order. 

Regarding buying orders, upon receiving your order, we will contact you within 1 days to confirm the delivery date and time.

How about pick up/return?

We will pick up the toys from you as well.

Which time do I expect eToylibrary delivery/pickup?

Usually between 6pm-8:30pm on start/end dates provided in your order, unless we (you and eToyLibrary arranged different time slots)

Do I need to pay again for pickup/returning toys?

No, shipping fees for your orders includes delivery and pickup as well 🙂

Okey, what about I want to pickup and return toys myself?

We are online store, however, you definitely can pickup and return toys by yourself without any additional fees between,  usually we open for clients between 6pm-8:30pm unless we (you and eToyLibrary arranged different time slots). 

Do you sterilise your toys?

All of our toys are first cleaned and then sterilized.
We have this procedure in place to sterilise the toys before delivery using:

  1. water/soap,
  2.  antibacterial,
  3. spray,
  4. alcohol swabs (stem sterialisation for specific types of toys)

Our delivery staff wears masks.

We do, however, request that toys are returned in a clean condition.

What is the maximum number of toys per order?
For non-membes, there is no limit for number of toys per order.
For members, please visit our membership page for more details.

Do you have party/events plans?
We cater for events birthday parties and can arrange for bulk loans for parties and special occasions. Please check out Events section or contact us on this link.

What if I can not find a specific toy?
No worries, just send us the toy details on this link and we will do our best to get it and let you know as soon as it is available.

What are the areas that you are covering under your pickup/delivery service?

Please have a look for delivery/pickup details on the link

More questions?
If you have more questions, click on the link.
We will make every effort to respond as soon as possible.

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  • 5 star review  Easy booking process, good communication. Toys delivered and pick-up as requested. A great range of toys, all in excellent condition. The kids loved the battery operated car and kid roller coaster. Great pricing too! Thanks Mohammed for the great service!

    thumb Sharon Oen
    21 May 2021

    5 star review  Communication was very efficient, friendly and helpful. The delivery charge is not over the top and daily rental rates are amazing. They delivered when they said they would and I would recommend to all my friends and family. We loved the kids rollercoaster it was such a hit!!!

    thumb Hary May
    16 May 2021

    5 star review  Fantastic service, so convenient with delivery/pick up and easy ordering online. We’ve been really impressed with the range of toys and their cleanliness and condition. Great way to entertain and to try out larger toys with your little one. It’s a huge hit with our boy!

    thumb caroline funnell
    30 October 2021

    5 star review  Rented a few toys for my daughter's party and they were a real hit! Good selection of toys, reasonably priced and provided great friendly service. We had to postpone the rentals and Mohamed was very accommodating and changed the dates without any issues. Also delivery and pick up was super easy! Would definitely recommend and use etoy library again!

    thumb Mary Jade Wilkinson
    12 April 2021
  • 5 star review  We love this service—it’s so convenient to be able to rent toys online and have them delivered to our house. It’s helped us get through the latest lockdown! It also helps us identify what kinds of toys our son will and won’t play with before we waste money buying them for him.

    thumb Sarah Dowling
    14 June 2021

    5 star review  Best toys service in Melbourne! We will Definitely hire again?Great quality,amazing service(they reply super fast,delivery on time),multiple choices of fun toys and Great great great value! Best choice of your party ? real customer review not from the shop☺️

    thumb 鄒宓
    17 March 2021

    5 star review  I love the concept of a toy library, EToy library has a wide variety of toys to select from, communication has been great and pick up/drop off very convenient. We took the annual subscription and it is worth every cent. Next to the regular toy rentals I also used their service for a birthday party and it has been a huge hit with the kids! Highly recommend

    thumb Anastasia Roshal
    19 April 2021

    5 star review  Our experience was exceptional! Toys arrived within expected timeframe, clean and in great condition. Drop off pick up service is so convenient and great value.

    thumb Vanessa Gualtieri
    6 October 2021
  • 5 star review  Great service with excellent toys! highly recommend AAA

    thumb pedram jahanban
    30 September 2021

    5 star review  We rented a few toys to create a children's play space at our wedding celebration. It was an absolute hit! Nona and her team were wonderful to work with and provided an excellent service.

    thumb Rochelle & Annesley
    22 July 2021

    5 star review  We had a family event at my place, and what best way to entertain young children while adults enjoy the party too. I can't explain how smooth and easy this process was. I highly recommend this to all parents with young children. No need to buy expensive toys when you have a services like this. toys are delivered to your door and picked up. I will definitely be using this service again and again thank you

    thumb Abdi Mohamud
    31 January 2021

    5 star review  Our experience was exceptional! Toys arrived within expected timeframe, clean and in great condition. Drop off pick up service is so convenient and great value.

    thumb Vanessa Gualtieri
    6 October 2021